Privacy Policy

This Privacy Policy explains how Tailor's Touch processes personal data when users visit bathwinnerroof.club, make an inquiry, book an appointment, or request tailoring, remodelling, or upcycling services. It describes the types of data we collect, the purposes for which we use it, and the circumstances in which it may be shared or retained.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, schedule and manage appointments, assess garments and materials, prepare quotes, obtain design approval, carry out remodelling or alteration work, arrange collection, process payments, keep service records, communicate about project progress, and handle legal, accounting, and security obligations. We may also use limited technical data to maintain the website and reduce misuse.

Processing is limited to ordinary studio operations and related compliance needs.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, communication providers, website hosting or technical support services, and other operational partners that help us run the business. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with applicable law, a court order, tax or accounting obligations, or a valid request from a public authority. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, users, or others.

Disclosure to public authorities is limited to lawful requests or mandatory reporting duties.

Data We Collect

We may collect contact details, inquiry content, appointment information, garment and project details, measurement notes, fitting preferences, communication records, payment-related information, and technical data such as device and usage information. Where a user submits photographs or descriptions of a garment, we process that material only to assess the request, prepare a quote, and carry out the approved work.

The categories collected depend on the service requested and the way the site is used.

How We Collect Data

We receive data when a user contacts us by phone, email, contact form, or fitting appointment, when a user provides measurements or garment images, when a user approves a concept or quote, and when a user completes payment or collection. We may also generate limited technical data through normal website operation and record basic service history from completed projects.

Most information comes directly from users during inquiries, bookings, and project discussions.

Cookies We Use

We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent. We do not use cookies to collect more information than is reasonably needed for site functionality, service improvement, and record of user choices.

Cookie use is limited to standard operational and analytical functions.

Cookie Controls

Users may manage cookies through their browser or device settings. Some cookies are necessary for the site to function properly, and disabling them may affect form submission, session stability, or preference storage. Where the browser allows it, users can clear stored cookies and block future cookies from the same site.

Browser settings can usually limit or remove non-essential cookies.

Your Rights

Subject to legal limits, users may request access to their data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Users may also object to processing based on legitimate interests where that ground applies. Where a request cannot be fully granted, we will explain the reason in general terms.

Available rights may depend on the nature of the request and applicable law.

How to Make a Request

Requests should identify the data or interaction concerned and include enough information for us to locate the relevant record. We may ask for additional details to confirm identity or clarify the scope of the request. If a request is complex or repetitive, we may respond within a longer period allowed by law and will keep the requester informed where appropriate.

We may need to verify identity before acting on a rights request.

Data Retention

Project records, contact details, and communication history are retained for the period reasonably necessary to manage the service, handle follow-up questions, maintain business records, and meet legal or accounting requirements. When data is no longer needed, we delete it or anonymize it where practical. Retention periods may vary depending on the type of record and the purpose for which it was collected.

We keep data only for as long as needed for the relevant service, recordkeeping, or legal obligation.

Policy Changes

If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated. Users should review the policy periodically to stay informed about current practices.

We review this policy when our practices, services, or legal obligations change.